Helping Hotel Mulia deliver high-level security

Hotel Mulia is a leading 5-star hotel based in Indonesia’s capital city of Jakarta. It operates under the Mulia Group, which is owned and operated by PT Mulia Graha Tatalestari, and boasts luxury suites and on-site leisure facilities. Alongside this, it has its own conference suites to accommodate customers who are predominantly from a finance and corporate background, travelling for work-related and business purposes.

Industry-leading service

Hotel Mulia takes pride in being a customer-centric hotel facility – one that promises an above-and-beyond service. Its luxury suites and conference rooms also provide the perfect base for business and finance meetings, and every hotel visit, regardless of the occasion, is marked by a commitment to making things as seamless as possible.

Part of making every visit as seamless as possible means ensuring the hotel has the highest standard of security available. Although the local security market has not been as sensitive in recent years – with the most recent bombing in Jakarta being in 2009 – there is still a wider demand for local hotels to demonstrate best practices when it comes to safety and security.

Creating corporate-friendly accommodation

As a result of international corporate clients requiring the added guarantee of the properties’ approach to safety and security, Hotel Mulia underwent our accreditation process for its hotel complex to receive feedback on how to build on its current standards and procedures.

Our accreditation has become an internationally recognised assessment for hotel safety and security. It is the ultimate seal of approval for hotels and serviced apartments wishing to demonstrate high levels of security credentials. Assessors complete a risk assessment unique to the specific accommodation, taking into consideration the likelihood and impact of national, regional and local security risks. This is either managed through an evidence-based online process, undertaken virtually through a bespoke web-based software platform, or a full on-site inspection. We then make pragmatic recommendations to enhance existing practices and procedures as well as potential new initiatives.

Enhanced quality and corporate assurance

Speaking of the experience, Untung Dwijono, Safety and Security Manager at Hotel Mulia, said: “When we began working with GSA, the process and virtual assessment were to follow, and the information report and feedback were very detailed but straightforward to implement. This, in turn, allowed us to take on feedback, which was a learning curve for us, as a hotel, to take on and improve our current security posture and standards. We will carry forward the recommendations to our senior management team so we can continue to enhance our security quality for all our visitors”.

Hotel Mulia’s accreditation has helped the company ensure it is staying ahead of its security commitments.. This, in turn, helps Hotel Mulia meet its security requirements  required by corporates looking to deliver on their duty of care requirements to travelling employees. Following their accreditation,  our team has agreed to meet regularly with the team at Hotel Mulia to review the practices and provide relevant feedback. that senior management can then implement across its site.