Are Your Guests Confident that You are Safe to Re-Open?

Certificate of International Good Practice


  • Is saying that you are COVID-19 secure really enough?


  • How can you demonstrate you are following best practice?


  • What can you do to show that what you are saying is true?

Our COVID-19 Risk Management Audit provides the answer. It was created to help you demonstrate to your guests, corporate clients and staff that you are acting responsibly to manage the threat of COVID-19 and other infectious diseases. Doing this will strengthen confidence as you re-establish bookings and rebuild your business.


Our Audit is specifically designed to show that whilst delivering the best possible guest experience, your hotel is taking all reasonable steps to:

  • Stop the virus entering the hotel
  • Limit its ability to spread within the hotel
  • Implement a rigorous action plan in the event of any suspicious health event Incorporating the COVID-19 story

The Audit will be judged against both local government advice and international best practice. Requirements will include robust control measures and monitoring systems, comprehensive staff training and clear guidance for your guests, suppliers, and other hotel visitors.


Critically, our COVID-19 Risk Management Audit will be independently verified by international awarding organisation, SFJ Awards. This ensures that all stakeholders can feel confident in the hygiene and health protection processes you are putting in place.

The Approach

Key to a successful approach is a comprehensive plan for enhanced hygiene and health protection which incorporates well considered processes and procedures across all hotel operations to prevent the spread of infection and reduce the risk of illness, including:

  • Effective implementation of local governments’ guidance or regulations
  • Competent risk identification, control and monitoring systems led from the top down
  • Check-in to check-out process control
  • Staff training/engagement
  • Effective guidance for guests, suppliers, contractors, and visitors to support stringent hygiene requirements
  • Enhanced incident management protocols
  • Enhanced food, beverage, and amenity management
  • Rigorous back of house procedures
  • Detailed Action Plans for containment in the event of a related health incident at the premises

Our standards have three main strands:

  • Prevent COVID-19 entering the hotel by establishing a ‘health security perimeter’ around the hotel boundary
  • Advance information for guests and staff about health entry requirements for the hotel
  • Ensure staff are trained and monitored to a high standard
  • Maintain a strict and proactive hygiene regime in all areas of the hotel which recognises that no prevention mechanism is infallible and that a continuous effort is required to ensure a hygienic environment within the ‘health security perimeter’
  • Ensure effective implementation of local guidance/regulation (i.e. social distancing protocols etc.)
  • Implement an effective incident management response to a suspected case within the ‘health security perimeter’
  • Establish and maintain the policies, processes, and procedures to demonstrate to prospective users of the hotel (including guests, visitors, staff, and suppliers) that the environment is and remains safe
  • Create communication and engagement processes which gain the co-operation of users of the hotel relating to any suspected event
Our Assessment

Through a structured remote engagement with the hotel management, we seek evidence that your hotel has well-managed plans and processes to maintain the hygiene standards and operational processes likely to prevent the spread of respiratory diseases like Covid-19. We present that evidence with our expert recommendation to our regulator, SFJ Awards, for certification to provide your guests, staff, and corporate clients with independent assurance that your hotel is a safe hotel to stay.


Benefits of GSA Covid-19 Pandemic Level Hygiene and Heath Security Certification
  • Increased guest and employee confidence and assurance in the specific hygiene and health security levels required by guests, travel agents and corporate clients
  • An independent certification process by internationally recognised SFJ Awards which demonstrates how your hotel has attained an, independently validated pandemic level of hygiene and health security procedures
  • World-wide application
  • Frameworks to advise and train employees, contractors, and suppliers
  • Engage, prepare, and reassure guests


Why Choose GSA?

GSA’s remit is the security and safety of the traveler and hotel employee which includes all potential sources of harm. GSA accredits hotel security standards and certificates health and safety standards in partnership with a UK Government approved qualifications, standards and awards body which operates internationally in the health and security sectors. We have used our expertise and that of our partners to develop a hygiene and health security certification standard. We have a team of health and security experts who will be pleased to give you advice on your Covid-19 preparedness and how to undertake a risk management assessment . A detailed report and plan highlighting remedial actions can also be produced on the completion of each audit for compliance and stakeholder activities.

Get in touch

For a full overview of Global Secure Accreditation, services description and best practices, please visit or call +44 (0)20 3874 0260


If you require any further information, please complete the form blow to get in touch with us: