Once the risk profile for the hotel has been established, the allocated GSA assessor arranges to attend the hotel to conduct a full physical inspection of the hotel’s security systems. During the inspection the assessor will access the GSA software platform, which not only enables the assessor to complete the assessment questionnaire and upload documents, but also take photographs or video to support the assessment.
Prior to the visit the assessor will provide the hotel with a list of strategic and policy documents to view as part of the assessment. With the permission of the hotel, electronic copies of these documents will be uploaded to the software platform to support the assessment.
The assessor will interview members of staff on the day, from various departments within the hotel, such as Food & Beverage, Housekeeping and Engineering, as well the Security Manager and the General Manager. During the inspection the assessors will observe general staff behaviours.
After the full physical inspection, the GSA assessor will complete the assessment questionnaire on the software platform, including evidence, such as photographs, documents or staff interviews to support their findings.