Duty of care remains a top priority for travel managers – with 73 per cent of travel management professionals ranking it as the most important challenge facing the industry. Accommodation choices have the highest potential to be a ‘weak link’ in meeting these duty of...

The difference between evacuation and invacuation The recent release of the film ‘Hotel Mumbai’ has stirred vivid memories of the threat that terrorism poses to the hospitality industry. The attack on the Taj Mahal Palace Hotel in 2008, depicted in the film, provides a stark reminder...